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Organizational transformation of an agro-food manufacturer

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  • Title : Organizational transformation of an agro-food manufacturer
  • Tags : Organization, Transformation, Program Management

Case #4

The client requested from SW Consulting to lead the transformation efforts, including:

  • - The design and implementation of a new organization
  • - The identification, set-up, and steering of specific projects to support the new organization
    • Objectives
    • Approach
    • Result

    The client is a leading agro-food manufacturer based in Lebanon The client developed an ambitious growth strategy:

    Development of a new complex product line
    Geographic expansion in the Middle East and Africa

    SW Consulting conducted a preliminary diagnosis showing that the current organization cannot support the growth strategy: lack of delegation, unclear scopes of work, major decisions not data-driven, etc.

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    SW Consulting adopted a collaborative approach with top and middle management to design and implement:

    A new organizational structure with clear roles and scopes
    A delegation of authority matrix to support key decisions
    A new incentive system to align individual and company interests
    Key processes and interactions to ensure a better workflow across the company
    A reporting system to monitor performance and allow data-driven decision making

    SW Consulting put in place a PMO structure to launch and manage the following projects:

    Implementation of new ERP and CRM
    Overhaul of accounting systems
    Development of a marketing and communication strategy

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    • Deployed the new organization within the time frame
    • Changed the company culture to become data and performance-driven
    • Implemented a series of tools to support the new organization and operating model: ERP, CRM, payroll and HR management, key management processes, etc.
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